Financial Policy
At OrthoAlabama Spine & Sports, we are committed to making the billing and payment process as clear and convenient as possible for our patients. As part of this commitment, we require a valid credit or debit card to be kept securely on file.
How It Works
After your visit, any patient balance will be communicated to you through multiple notifications, including a paper statement and an electronic statement. You will have ample time (up to 30 days) to review your balance and, if you prefer, submit payment on your own before any card on file is used.
Prior to your card on file being charged, you will also receive an email notification 10 days in advance. If a balance remains after the notification period, the card on file will be charged up to $500 to satisfy the outstanding amount. Patients always have the option to pay their balance directly online at orthoalabama.com or by calling our office at (205) 228-7653.
What You Need to Know
- A valid credit or debit card must be presented at the front desk to be stored securely for autopay. Appointments may need to be rescheduled if a card is not provided.
- You will receive multiple notifications before any payment is processed, giving you time to review and pay your balance on your own.
- This policy does not apply to Workers' Compensation, Personal Injury, or Post-Op patients.
If you have any questions about our financial policy or your balance, please don't hesitate to contact our office at (205) 228-7653. We're happy to help!